Shipments
Dermatude aims to ship orders placed before 1:00 PM on the same day, provided that the payment terms have been met and the products are in stock. Delivery dates cannot be guaranteed, as delays may occur due to circumstances beyond Dermatude’s control.
Shipping costs
For pre-payment shipments, a 48-hour guarantee applies to orders from the time payment is credited to us.
For national orders (the Netherlands) for all orders above €150,- shipping is FREE.
For orders of €150 and less, we charge a flat rate for shipping of €7.65.
For all international orders (countries within Europe): for all orders above €250,- shipping is FREE.
For orders of €250 and less, we charge a flat rate for shipping of €30.
VAT
All prices listed do not include 21% VAT. We are required to charge VAT on shipping costs. The corresponding packing slip and invoice will be enclosed with the order. Complaints on deliveries must be reported no later than 2 days after receipt. Printing errors and price changes reserved. All deliveries and transactions are subject to our terms of delivery and payment as filed with the Chamber of Commerce in Roermond.
Cancellations
Cancellations prior to shipment will be accepted subject to a 5% handling fee. Cancellations after shipments cannot be accepted.
Claims
Claims regarding loss, incompleteness or damage to goods due to transportation must be made in writing to Dermatude within 3 days. Damages due to late deliveries caused during transport cannot be recovered from Dermatude.
Returns
Products are not offered on a consignment or return basis. Products delivered incorrectly may be exchanged provided Dermatude is notified in writing within 7 days of delivery. Incorrectly ordered products may be returned only on the condition that Dermatude is notified in writing within 7 days of delivery and upon written approval from Dermatude. All returned products must be unbroken and in new condition. Shipping costs are the responsibility of the buyer.
